What does 3 Geeks Network Hosting exactly do for my business?

• 3G Network eliminates the challenges of locating reliable and regular IT support for your small business. By utilizing our service, you can eliminate complex configuration and equipment on premises while gaining an IT department to watch over your data and applications. We install, upgrade, and maintain all your critical applications on our servers from our enterprise data centre. Therefore, you can immediately utilize the latest software offerings for your industry as well as provide identical access to all employees, regardless of location.
• You will no longer need to purchase expensive equipment or find the right people to install such technology in your office. You can get back to doing what you love - growing your business - and leave the IT design and maintenance to us.

How do I access my applications and data?

• We provide you with an entire work environment that essentially "replaces" your local desktop or laptop computer. To access your environment, simply double-click a shortcut and your environment appears. All data is transmitted securely via SSL encryption and cannot be read by anyone in transit as you work. The experience is identical to working on your local computer. However, everything runs off of our servers from our data-center so you no longer need powerful computers.
• Your entire staff, whether in the main office, branch office, or at home accesses the system in the same way. This removes geographic boundaries and opens up numerous opportunities for expanding your business while providing a more flexible work environment for your entire team.

What kind of office computers do I need?

• Rather than purchasing the most expensive workstations or desktops, you can now continue to use your existing equipment provided. For new purchases, you can now buy more affordable desktops and laptops since the processing is done on our servers and not your computers.
• For those computers running Windows XP, Windows Vista, or Windows 7, no additional software is required to connect to your environment. If you have a non-Windows PC or laptop (Linux or Mac), a simple one-time software installation will connect you from those machines.

What about my data? Is it safe having it out of my office?

• It is understandable to feel safer and have a greater sense of control when being physically close to an object that we value. However, in the digital world, proximity never equates with security or reliability. Since digital information travels at the speed of electrical impulses and, in some cases, the speed of light, distance is not a factor in determining adequate protection. Instead, lack of physical security, the proliferation of viruses, spy-ware, malicious employees, or poor backup procedures are the key issues. Do you really know who is responsible for backing up your information, how they are doing it, and if it is being checked and monitored?
• Unfortunately most of these dangers lie, not in a centralized and protected datacenter, but in your local office. Fire, theft, lack of reliable and consistent IT staff, or outdated backup equipment, all add up to very little reliability and security for your data, despite being able to see the equipment from across the room.
• In contrast, our data-center, has restricted physical access, and utilizes the latest in firewall, proxy, and encryption technology. We monitor your data backups constantly as well as ensure that your applications are running according to the vendor's specifications. When you examine these benefits, it becomes clear that your local office may not be the best place to store your data after all. As a matter of fact, you should at least take a look at our Off Site Backup Only solution even if you decide you may not need the rest of our services.

What if my internet connection isn't reliable?

• Internet connections are generally much more reliable than in the past and are available at much higher speeds at an affordable price. However, the concern is valid as it is always possible for your provider's connection to go down. With the cost savings from using our plan, it is simple and affordable to have an additional internet connection (for example, DSL and cable internet) installed at your office. Since connecting to your environment requires no special network configuration, if your primary provider goes down, you can simply switch to your secondary and connect back instantly. This is actually a good practice for any office, even for those not utilizing our service.
• Furthermore, since you can access your environment from anywhere, reliability generally enhances no matter the situation. Employees can fully work from home or even a hotel in the event of an office internet outage or during another emergency such as fire, theft, or weather event. Even if you decide not to maintain a backup internet connection, you will find that the benefits of having 3 Geeks Network Hosting on your IT team will far outweigh the few times that your internet connection is down over the course of each year.

Will my access be slower than a local server in my office?

• Since only the screen and mouse are sent over the internet to you, and the processing is done on our servers, you will usually find that performance has actually increased compared to utilizing your local equipment. This is due to your applications being installed and maintained on the latest servers in a clean environment free of spyware and viruses.
• Where is 3G Hosting's datacenter? Where will my information be stored and protected?
• At the heart of our company, our new data-center is strategically located in the heart of Orlando, FL. The 66,000 square-foot facility equipped with fully armed security and office facilities incorporates a 22,000 square-foot, 18" raised floor data-center. The facility is constructed to withstand beyond category 5 hurricane force winds while redundant power feeds and generators ensure uninterrupted service if electrical systems are ever compromised. For details, review our data-center page.

How does pricing work? Are there any contracts?

• pricing is simple and based on a "per user" model. Your monthly fee is based on the number of employees accessing your office environment and is easy to budget. While we offer discounts for contract terms, they aren't necessary. We feel that our service is genuinely beneficial to our customers' businesses and our main goal is for them to grow and to stop worrying about information technology. If a customer is not happy, we rather that they move forward with another solution. Therefore, month-to-month plans are always encouraged as well.